The USPS is a damn joke. The service seems to be regularly declining and yet the prices continue to go up. Most postal workers wouldn't know customer service if it came and bit them on the ear like Tyson. Why do we think the feds can capably and efficiently handle anything of major proportion while continuing to improve? They can't, they don't, they won't.
I've lived in Hundred Oaks for 20 years and the postman has always been a black female. Invariable on-time and friendly, they seem to like the neighborhood. The current one actually recognized me when I drove past her 4 blocks away one day and waved me down so that I could sign for an important package. I think the carriers are great. Having said that, I must point out that the clerks down at the post office are often slow, rude, inefficient, and unconcerned with customer relations. Also mostly black females. So it ain't the race or the gender. I suspect that the carriers working alone in the neighborhoods develop a sense of responsibility. But the office workers seem caught up in out-lazying each other, filing union complaints against supervisors, and have a sense of aloofness and disdain that is really annoying. I don't know why this dichotomy exists.
What prices have not gone up? For 49 cents the Post Office will pick up a letter from your house and deliver it anywhere in the country. That does not seem bad to me. What comparable service can you get for 49 cents anywhere?
The postperson here is bad, the workers at the office are great. One I see and talk with, helps me all the time, then I find out, he's from La.