Most don't.....unless they hire me. Seriously, it's what I do as a consultant. It's easy really but too many companies don't want to spend any money at all because they don't see the backside value to keeping a customer. And lots of companies like to introduce spiffs and bonuses for people like call center reps for things like answering the most calls or short talk times. I'm sure you can see the folly in that approach.

Herro, my name is vball. Prease hold for un momento

I don't answer the phone fuckstick (thank you @tirk), I captain the ship. You may now bow down and kiss the ring.

So you are the manager I have to wait an extra hour on hold to speak to

Nope. Keep looking up but don't try to look under my skirt or I'll slap your ass.

You don't think for a second he wouldn't enjoy that?

Oh, you meant in the face, well...he might like that too